Turgon Privacy Policy

Turgon (“Turgon,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of information entrusted to us. This Privacy Policy describes how we collect, use, store, disclose, and safeguard information when you visit our website, interact with our services, or engage with us as a customer, partner, or prospective client.

This policy applies to our website, products, services, AI agents, and related offerings (collectively, the “Services”).

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect information that you choose to provide, including:

• Name, company name, job title
• Business email address and phone number
• Information submitted via contact forms, demo requests, or communications
• Contractual, billing, and account-related information
• Information shared during customer engagements, workshops, or support interactions

1.2 Information Collected Automatically

When you access our website, we may collect:

• IP address
• Browser type and operating system
• Pages viewed and usage patterns
• Referring URLs
• Cookies and similar tracking technologies (see Section 9)

1.3 Customer Data

In the course of providing Services, Turgon may process data submitted by or on behalf of customers (“Customer Data”). Customer Data may include business, operational, financial, or technical data and may contain personal data depending on customer use cases.

Turgon processes Customer Data solely as a service provider and in accordance with customer instructions and applicable agreements.

2. How We Use Information

We use information for the following purposes:

• To operate, maintain, and improve our Services
• To respond to inquiries, provide demos, and manage relationships
• To deliver contracted services and support
• To communicate about updates, security notices, and administrative matters
• To comply with legal, regulatory, and contractual obligations
• To protect the security and integrity of our systems

We do not sell personal information.

3. AI, Machine Learning, and Data Usage

3.1 No Use of Customer Data for Model Training

Turgon does not use Customer Data to train public or private foundation models, large language models (LLMs), or generalized AI systems.

Customer Data is never:

• Used to improve third-party AI models
• Shared with AI providers for training purposes
• Incorporated into reusable datasets

3.2 Controlled AI Processing

When AI models are used as part of the Services:

• Models are accessed via enterprise or private deployments with data-privacy controls enabled, or
• Models are deployed in isolated, customer-specific or Turgon-controlled cloud environments

3.3 Synthetic and Hallucinated Data

To improve system behavior, reliability, and accuracy, Turgon may generate synthetic or hallucinated data that mimics patterns or edge cases observed during processing.
This synthetic data:

• Does not contain actual Customer Data
• Is not traceable to any customer or individual
• May be used as examples or memory prompts to improve agent performance

4. Data Sharing and Disclosure

We may share information only in the following circumstances:

• With service providers and subprocessors that support our operations, under strict confidentiality and security obligations
• With customer-authorized third parties as part of service delivery
• To comply with legal obligations, lawful requests, or enforce rights
• In connection with a corporate transaction (e.g., merger or acquisition), subject to confidentiality protections

We do not share personal data for advertising or marketing resale purposes.

5. Data Security

Turgon implements administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration, including:

• Encryption in transit and at rest where appropriate
• Role-based access controls and least-privilege principles
• Secure cloud infrastructure and network isolation
• Monitoring, logging, and incident response procedures

While no system can guarantee absolute security, we take security seriously and continuously improve our controls.

6. Data Retention

We retain information only for as long as necessary to:

• Fulfill the purposes described in this policy
• Meet contractual obligations
• Comply with legal and regulatory requirements

Customer Data retention and deletion are governed by customer agreements and instructions.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Request correction or deletion
• Object to or restrict processing
• Request data portability

Requests may be submitted using the contact information in Section 12.

8. International Data Transfers

Turgon may process information in the United States and other jurisdictions where we or our service providers operate. Where required, we implement appropriate safeguards to protect data transferred across borders.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate our website
• Analyze usage and performance
• Improve user experience

You may control cookies through your browser settings. Disabling cookies may limit certain website functionality.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date. Material changes will be communicated as required by law.

12. Contact Us

For questions, concerns, or data-related requests, please contact:

Turgon
Email: privacy@turgon.ai
Website: https://www.turgon.ai

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