The Challenge: Data Trapped in Legacy Systems 

Most successful service businesses know their customers well—their every preference and interaction—to build toward deeper relationships and higher lifetime value. 

Quorum Hospitality built one of the fastest-growing luxury hospitality groups by delivering that personalized experience across their boutique hotels and members clubs in five cities. 

But their competitive advantage of decades of reservations, revenue, and guest experiences were trapped inside multiple legacy systems. Integration with modern property management systems was nearly impossible. Manual workarounds created operational inefficiencies. Some systems were end-of-life technologies with few remaining experts to who could manage them. 

The Solution: AI Agents as EOL Subject Matter Experts 

When Quorum connected with Turgon, they discovered a fundamentally different approach. Instead of depending on human experts to decode legacy systems, Turgon trained specialized AI agents to learn and interpret the EOL systems independently.

In just eight weeks, Turgon completed a typical 1+ year project to migrate decades of operational and historical data into modern systems. 

AI-Driven Learning‍

The Data AI Agents connected directly to Quorum's point-of-sale, loyalty, and payment platforms, customer databases, and payment gateways. The agents mapped data models and decoded workflows that had never been documented at machine speed. No human interviews or workshops needed. 

Semantic Understanding‍

The agents didn't just extract raw records: they built a deep, contextual understanding of the data so it could be confidently translated into modern property management systems. They identified data relationships, understood business logic, and learned the implicit rules that governed how the data flowed across platforms.

Seamless Transformation‍

Once the semantic model was established, the Coding AI Agent took over, automatically generating migration code and transformation logic to align the extracted data with modern systems. The Migration Agent and Data Quality Agent ensured that validated accurate data was migrated. 

With AI taking on the heavy lifting of discovery and transformation, Turgon's engineers focused on validation and business alignment rather than manual documentation and coding. This division of labor compressed the project timeline down to a 8-week successful migration. 

For a company built on personalized guest experiences, data infrastructure is a strategic advantage. Quorum can continue to deliver the luxury service their guests expect, powered by decades of relationship history accessible in intelligent, modern systems.

If you’re struggling with critical data trapped in end-of-life systems, let us show you how an AI-powered data migration approach can unblock and future-proof your operations.